Online Tech Desk

HOW CAN ONLINE TECHDESK HELP ME?

All it takes is a phone call to get the process started. Then, with your authorization, our technician will be able to view your computer screen and repair your problem without either of you leaving your desk. It’s not only a hassle-free process, but it allows you to witness how the repairs are done, making it a great learning experience for you.

HOW SAFE IS ONLINE TECHDESK?

Yes. The software we use to view your screen is completely safe. A session can only be initiated by you, meaning that we are never able to view your computer without your permission. Once the session has been started, you have the ability to override our technician or end the session at any time just with the touch of a mouse. Our technicians only do what is necessary and required to repair your computer problem. After their work is complete and the connection has been terminated, the technician never has the ability to re-connect to your computer unless you initiate another session.

HOW LONG DOES IT TAKE TO FIX PROBLEMS?

The time it takes to fix a problem depends on a few factors such as the operating system, the speed of internet connection, and the nature of the problem. Most tech support issues are easily solved in under an hour.

WHAT TYPES OF PROBLEMS DO YOU FIX?

We repair any PC computers with a Windows based operating system. Some of the most common computer problems we solve are:

Viruses—Computer viruses can wreak havoc with your PC. They can cause damage to your files or slow down your system to a crawl. Our technicians will get rid of your virus and will explain the steps it takes to keep them away for good.
Speeding up your computer—Just like most things in life, your computer needs regular maintenance to keep it running smoothly. A routine checkup from our technicians will help find anything that may be slowing your computer down.
Diagnose and Repair Various issues —With your permission, our technicians will access your computer to find the cause of the problem you are experiencing. Once we have found the cause, we then execute practical and reliable solutions that work.
Configure your system—Software that is not properly installed or configured can be the cause of a variety of problems. We can reconfigure your system to get its performance at its best.